At Khatriin, your satisfaction is our top priority. We want you to love every product you receive from us. If something is not right, we are here to make it right.
Eligibility for Returns
You may request a return or replacement within 7 days of receiving your order, provided that:
- The product was received damaged or defective.
- You received the wrong item.
- The product seal was broken on delivery.
- The product quality does not match what was described on our website.
We do not accept returns due to a change of mind or if the product has been used beyond a small test application.
How to Initiate a Return
To start a return, please contact us within 7 days of delivery through one of the following:
- Email: [email protected]
- WhatsApp / Phone: +9779700054291
- Our Contact Us page
Please include your order number, a photo or video of the issue, and a brief description of the problem. Our team will review your request and respond within 2 business days.
Refunds
If your return is approved, you will receive either:
- A full refund to your original payment method (for eSewa / Khalti payments), processed within 5–7 business days.
- A replacement product shipped at no extra cost to you.
For Cash on Delivery orders, refunds will be issued via eSewa, Khalti, or bank transfer. Please provide your payment details when contacting us.
Non-Returnable Conditions
- Products returned after the 7-day window.
- Products that appear to have been used extensively.
- Products without original packaging (jar + outer box).
- Damage caused by improper use or storage.
Shipping Costs for Returns
If the return is due to our error (damaged, defective, or wrong item), we will cover all return shipping costs. If the return does not meet the eligibility criteria above, shipping costs are the customer's responsibility.
Questions?
Still have questions? Reach out to us at [email protected] or visit our Contact Us page. We are always happy to help.