Khatriin ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you visit khatriin.com or make a purchase.
1. Information We Collect
Information You Provide Directly
- Name, email address, phone number, and delivery address when placing an order.
- Messages or inquiries submitted through our Contact Us form.
- Payment details processed securely through eSewa or Khalti (we do not store raw payment credentials).
Information Collected Automatically
- Browser type, IP address, pages visited, and time spent on site (via analytics tools).
- Cookie data for session management and coupon code persistence.
2. How We Use Your Information
- To process and fulfil your orders, including delivery coordination.
- To communicate order status, receipts, and delivery updates.
- To respond to your questions or support requests.
- To improve our website experience and understand customer preferences.
- To send promotional communications — only if you have opted in.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share data only with:
- Delivery partners — your name and address for order fulfilment.
- Payment processors — eSewa / Khalti for secure payment handling.
- Service providers — hosting, analytics, and email services strictly used to operate our business.
All third parties are contractually required to keep your data confidential.
4. Cookies
We use essential cookies to maintain your session, remember your coupon code, and keep items in your checkout. You can disable cookies in your browser settings, but this may affect website functionality.
5. Data Retention
We retain your order data for up to 3 years for accounting and legal compliance. Contact form submissions are retained for 12 months. You may request deletion of your data at any time by emailing us.
6. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal obligations).
- Opt out of promotional emails at any time.
7. Security
We implement industry-standard security measures including HTTPS encryption, secure hosting, and limited internal access to your data. However, no system is 100% secure — please protect your own account credentials.
8. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via a notice on our website. Continued use of our site after changes constitutes acceptance of the updated policy.
9. Contact Us
For any privacy-related questions, contact us at [email protected] or via our Contact page.